Efficiently track workorders from creation to billing.

Having the right solution to easily create new workorders, quickly dispatch workorders to available and qualified technicians, handle resolution tracking, and easily manage service contracts is critical to building a successful services company.

• Increase awareness and track technician workloads with simple scheduling and dispatching with mulpitle configurable views
• Reduce the cycle time from workorder creation to invoice creation
• Streamline the collection of workorder time that flows to payroll, job cost, payables, and general ledger
• Effortlessly show workorder history, equipment and other necessary information to quickly respond to billing inquiries.

Simple! Powerful! Information at your fingertips.

Your dispatch board should be simple yet provide all the information you need to effectively schedule and communicate with your techs.

The Sage Timberline Enterprise dispatch board not only makes scheduling and dispatching easy, but allows you to see all important facets of your service locations and customers.

Each workorder can be assigned multiple trips. Disptach operators can then quickly manage those trips by simply dragging and dropping them to different areas saving time and money. You can easily configure a variety of options to show varying work order statuses such as overdue, on hold, unscheduled or unassigned. Inherent to the module is the ability to schedule by service area, skill set, or technician schedule, which allows you to assign the best technician available for a call.

Agreements = Ugly Mess?  Shouldn't be!!!

Managing your service contracts and prentative maintenance agreements can get messy real quick.

Seamlessly manage service agreements, related work orders, and invoices. Agreements keeps you firmly in control of your maintenance business by tracking service agreement and maintenance schedules. You can price and bill service agreements using time of service, fixed price or preset billing schedules. After generating a quote, you can convert it into a service agreement and create work orders and invoices all within the same system.

You can also:

• Easily generate, track service agreements and maintenance schedules
• Automatically generate work orders and invoices from service agreements
• Customize pricing and billing of services provided under service agreements
• Efficiently manage labor costs and consolidate service trips

To do the job right... you need the proper tools

Do your techs have the proper tools?

Our field mobility solutions provide all necessary information related to the workorder and the service location on demand. Communicating call status, seeing workorder history,  assigning parts and time to workorders has never been easier and in real time.

Using a laptop, tablet or ipad, or cellphone greatly increases the communication and syncronization of information from the office to the technician.