
Customer Relationship Management (CRM)
Keeping the customers you have is now even more critical than ever
Being able to access important contacts, appointments, and history information anytime, anywhere can mean the difference between decent customer service and great customer service.
Today’s CRM solutions are fast to deploy, full of features, and easy to learn. They can be deployed onsite or web based and can integrate with accounting solutions and field applications. The right CRM solution can bring your field, accounting, and marketing departments together.
Good Customer Service = happy customers = increased business
Make the most of every customer interaction by ensuring customer satisfaction and even allowing your customers to help themselves.
- Customer self-service portal
- Case tracking and management
- Worlflow automation
- Knowledgebase recording customer service solutions
- Escalations and notifications
- Reporting
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Are your marketing campaigns paying off?
Track the ROI of your marketing programs by automating, tracking and analyzing every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs.
- Campaign management and analysis
- Lead qualification and management
- Mail merge functionality
- outbound calling with integrated telephony (CTI)
- List management
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With good sales management - you take control of your pipeline!
Give your sales team the tools they need to effectively manage and forecast and their opportunities.
- Pre installed sales dashboards
- Account, contact, and opportunity managment
- Comprehensive reporting and analysis tools
- Sales forecasting
- Quote and order entry
- Integrated telephony (CTI)
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